The Enforcement Division of the Mississippi Gaming Commission is responsible for investigating and rendering the initial decision in all patron disputes and complaints. A dispute is defined as a claim for a specific amount of cash or merchandise, whereas a complaint may be seen as a difference of opinion between the casino and a patron, which does not involve money or items of value.
Whenever a patron has a complaint against a casino, or disputes a win or loss while at a Mississippi casino, they may request the Mississippi Gaming Commission to investigate their claim. Every complaint and dispute is taken very seriously by the Commission, assigned a case number and given to an Agent for investigation.
Patrons should file all complaints and disputes as soon as possible and in writing. Complaints and disputes should be filed (faxed or mailed) with the field office located near the casinos.